Terms and Conditions

1. Agreement to these Terms

These Terms and Conditions ("Terms") form a binding agreement between you ("you", "User", or "Customer") and Automate Leads ("Automate Leads", "we", "us", or "our") governing your access to and use of the Automate Leads website, application, and related services (collectively, the "Service").

By creating an account, signing in, ticking "I agree", or otherwise using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must not use the Service.

If you use the Service on behalf of a business, you represent that you have authority to bind that business, and "you" includes that business.

2. The Service

Automate Leads provides business operations tools for trade and similar businesses, which may include lead capture, customer and job management, quoting, invoicing, scheduling, messaging, AI-assisted features, team access, and related integrations. We may add, change, or remove features at any time without liability to you.

The Service is provided on a subscription basis (including any free trial). Access may be suspended or terminated if payment fails, your trial ends without a paid subscription, or you breach these Terms.

3. Eligibility and accounts

You must be at least 18 years old and capable of forming a binding contract. You are responsible for maintaining the confidentiality of your login credentials, enabling and protecting multi-factor authentication, and for all activity under your account (including activity by team members you invite).

You must provide accurate information and promptly update it. You must not share accounts in a way that circumvents seat, team, or billing limits, or use the Service for unlawful, harmful, or abusive purposes.

4. Third-party service providers (critical)

The Service depends on independent third-party providers. Those providers are not under our exclusive control. Without limitation, the Service currently relies on:

• Supabase (authentication, database, storage, and related infrastructure)
• Vercel (hosting, deployment, and analytics)
• Resend (transactional email delivery)
• Stripe (subscription billing and payment processing)
• Mobile Message (SMS delivery)
• OpenAI (AI-assisted features such as chat and content suggestions)
• Google (OAuth sign-in and optional Google Business Profile integration)

You acknowledge and agree that outages, latency, errors, data loss, unauthorised access, security incidents, configuration faults, API changes, account suspensions, rate limits, deliverability failures (email/SMS), AI model errors, payment processing failures, and other issues originating from or involving third-party providers may affect the Service.

To the maximum extent permitted by law, Automate Leads is not liable for any loss, damage, cost, claim, or expense arising out of or in connection with any act, omission, outage, failure, breach, cyber incident, data leak, corruption, unavailability, or degradation of any third-party provider or their infrastructure, software, personnel, or subcontractors — even if we have been advised of the possibility of such loss.

Your remedies for third-party failures are limited to whatever remedies those providers offer under their own terms (if any). We do not warrant continuous, uninterrupted, or error-free operation of third-party systems.

5. Data, backups, and security incidents

While we take reasonable steps to protect the Service, no online system is perfectly secure. You are responsible for maintaining your own backups of critical business data (including customer records, quotes, invoices, and exports) where appropriate for your risk tolerance.

If a security incident, unauthorised access, or data leak occurs and is caused or contributed to by a third-party provider, hosting platform, email/SMS carrier, AI vendor, payment processor, identity provider, or similar supplier, then — to the maximum extent permitted by law — Automate Leads has no liability to you for resulting loss, including loss of data, business interruption, reputational harm, regulatory fines imposed on you, or claims by your customers or third parties.

You remain solely responsible for how you use the Service to collect, store, and process personal information of your own customers and prospects, and for complying with applicable privacy and spam laws in your dealings with them.

6. No warranties

To the maximum extent permitted by law, the Service is provided "as is" and "as available" without warranties of any kind, whether express, implied, or statutory, including merchantability, fitness for a particular purpose, title, quiet enjoyment, non-infringement, accuracy, or uninterrupted availability.

We do not warrant that the Service will meet your requirements, that quotes, invoices, AI outputs, notifications, or analytics will be accurate or complete, or that defects will be corrected.

7. Limitation of liability

To the maximum extent permitted by law, Automate Leads and its officers, directors, employees, contractors, and agents will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, goodwill, data, business opportunity, or anticipated savings, whether arising in contract, tort (including negligence), statute, or otherwise, even if foreseeable.

To the maximum extent permitted by law, our aggregate liability arising out of or relating to the Service or these Terms will not exceed the total fees you paid to Automate Leads for the Service in the twelve (12) months immediately before the event giving rise to the claim (or AUD $100 if you have paid no fees).

Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy under the Australian Consumer Law or other law that cannot be excluded. Where liability cannot be excluded but can be limited, our liability is limited, at our option, to resupplying the services or paying the cost of resupply.

8. Indemnity

You indemnify and hold harmless Automate Leads and its officers, employees, and agents from and against any claims, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or related to: (a) your use of the Service; (b) your content and customer data; (c) your breach of these Terms or applicable law; (d) your dealings with your customers, prospects, or team members; or (e) claims that your use of the Service infringes a third party's rights.

9. Acceptable use

You must not:

• use the Service for spam, fraud, harassment, or illegal marketing practices;
• attempt to gain unauthorised access to systems, accounts, or data;
• interfere with or disrupt the Service or its infrastructure;
• reverse engineer, scrape, or misuse the Service except as permitted by law;
• upload malware or harmful code; or
• misrepresent your identity or affiliation.

10. Fees, trials, and cancellation

Paid plans are billed in accordance with the pricing shown at purchase (currently a monthly subscription unless otherwise stated). Free trials convert to paid access only when you subscribe. Fees are generally non-refundable except where required by law.

You may cancel in accordance with account settings or by contacting us. Cancellation stops future renewals; it does not entitle you to a prorated refund unless required by law or expressly agreed by us in writing.

11. Intellectual property

We and our licensors own the Service, software, branding, and related intellectual property. You receive a limited, non-exclusive, non-transferable, revocable licence to use the Service for your internal business purposes during your subscription.

You retain ownership of content and data you submit. You grant us a licence to host, process, transmit, and display that content as needed to operate and improve the Service, and as described in our Privacy Policy.

12. Suspension and termination

We may suspend or terminate access immediately if you breach these Terms, create risk for us or others, fail to pay, or if required by a provider or law. Upon termination, your right to use the Service ends. We may delete or retain data in accordance with our Privacy Policy and legal obligations. Sections that by nature should survive (including liability limits, indemnities, and IP) survive termination.

13. Force majeure

We are not liable for delay or failure to perform caused by events beyond our reasonable control, including third-party provider outages, cyber attacks, utility failures, labour disputes, pandemics, natural disasters, war, government action, or internet backbone failures.

14. Changes to the Terms

We may update these Terms from time to time. The effective date will be shown on this page. Material changes may require you to re-accept the Terms before continuing to use the Service. Continued use after the effective date (or after re-acceptance, where required) constitutes acceptance of the updated Terms.

15. Governing law and disputes

These Terms are governed by the laws of Western Australia, Australia. Subject to any non-excludable rights, you submit to the exclusive jurisdiction of the courts of Western Australia and the courts of appeal from them.

16. General

If any provision is held unenforceable, the remainder remains in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our prior written consent; we may assign them in connection with a restructure, sale, or financing. These Terms and the Privacy Policy are the entire agreement regarding the Service and supersede prior understandings on that subject.

Contact: info.automateleads@gmail.com